Endless formats
Customers sent orders in all kinds of ways: email, spreadsheets, PDFs and more.
Sales ordersWholesaleBusiness CentralFuzzy Matching
Sales orders with Delta Wines
From mailbox to Business Central
What used to be a lot of manual work is now largely automated at Delta Wines.
0%
Automated processing
± 0 minutes
Saved per order
About the client
Wine expertise at scale
Delta Wines is one of the largest wine traders in the Netherlands. From their warehouse in Waddinxveen they deliver thousands of wines to hospitality, retail and wholesale. Alongside EDI orders, thousands of sales orders still arrived by email and PDF every year. These were processed manually by Sales Support, a time-consuming and error-prone process.
- Industry
- Wine wholesale
- ERP
- Business Central
- Use case
- Inbound sales orders
- Location
- Waddinxveen
“What used to be a lot of manual work is now largely automated. Sales Support can focus on exceptions instead of typing.”
The challenge
Manual processing alongside EDI links
Even with EDI handling many orders, thousands of PDF and email orders remained. These had to be entered into the ERP by hand.
Time-consuming work
Every order took significant time and effort from Sales Support.
Error-prone
Small input errors led to incorrect deliveries.
Article number mismatch
Product codes in customer orders often didn't match the internal article numbers in Business Central.
The solution
Smart automation with Fuzzy Matching
Within five weeks ENTR transformed order processing at Delta Wines: automated, error-free and with major time savings for Sales Support.
Fuzzy Matching algorithm
Where article numbers didn't match the ERP, the Fuzzy Matching algorithm finds the right match based on product descriptions, and remembers it for the future.
Business Central integration
Through the smart link with Business Central, customer and article numbers are pulled directly to process orders fully and accurately.
End-to-end automation
All inbound PDF and email orders are read automatically, enriched with customer data and posted to the ERP. Manual entry is no longer required.
User-friendly interface
Staff work in a clear environment where only exceptions are flagged. One click to verify or correct, no more frustrating searches.
Results
Automation that enables growth
Working with ENTR delivers Delta Wines not only time savings, but structural benefits for the future.
80%
Automated processing
The vast majority of PDF and email orders flow into the ERP without manual intervention.
± 8 min
Saved per order
Sales Support gains significant time per order compared to manual entry.
More orders, same team
Scalable growth
Sales Support handles more orders without extra hires. Growth can continue without operations bottlenecking.
Fewer errors
More reliable input
Automated processing and Fuzzy Matching deliver more reliable order entry and error-free deliveries.
Our team is ready for your case
We're happy to think along with you. Discover how much time your organisation can save with smart automation and book a meeting.